Effective Date: 8 November 2025
Last Updated: 8 November 2025

Welcome to Negilu!
These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Negilu, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website or services.

1. General Information

Negilu operates under the laws of India. By accessing this website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.

2. Eligibility

You must be at least 14 years of age to access or use the Negilu website.
By continuing to use this website, you confirm that you meet this requirement and have the legal capacity (or parental/guardian consent) to enter into this agreement.

3. Products and Services

• Negilu offers handmade, herbal, and natural personal care products.
  
  
• Product images, descriptions, and ingredient details are for informational purposes only.
  
  
• Slight variations in color, fragrance, or texture may occur due to natural ingredients; these do not affect product quality or performance.
  
  

4. Orders and Payments

• All prices are listed in Indian Rupees (INR) and include applicable taxes, unless stated otherwise.
  
  
• Orders are confirmed only after successful payment via approved payment gateways.
  
  
• Negilu reserves the right to cancel or reject any order due to stock unavailability, inaccurate information, or suspected fraudulent activity.
  
  

5. Shipping and Delivery

• Orders are typically processed and dispatched within the standard time frame mentioned on our website.
  
  
• Delivery times may vary based on destination, courier operations, or unforeseen circumstances.
  
  
• Negilu is not liable for delays caused by third-party logistics providers or external factors beyond our control.
  
  

6. Returns, Refunds, and Replacements

• Due to the personal and hygienic nature of our products, returns are not accepted once opened or used.
  
  
• Damaged, defective, or incorrect items must be reported within 3 days of delivery to [insert official Negilu email] along with the order ID and proof (photo/video).
  
  
• Refunds or replacements are issued only after verification and approval by our quality team.
  
  

7. Website Use and Conduct

Users agree not to:

• Misuse or interfere with the website or its content
  
  
• Engage in unlawful, fraudulent, or harmful activities
  
  
• Copy, modify, or distribute website materials without written consent
  
  
• Attempt unauthorized access to our systems, servers, or databases
  
  

Negilu reserves the right to restrict or terminate access for any violation of these Terms.

8. Intellectual Property

All content, including text, images, designs, logos, and trademarks displayed on the website, is the exclusive property of Negilu.
Reproduction, distribution, or modification of any material without prior written consent is strictly prohibited.

9. Limitation of Liability

Negilu is not liable for:

• Indirect, incidental, or consequential damages arising from website use or product purchase
  
  
• Allergic reactions or sensitivities caused by natural ingredients
  
  
• Temporary service interruptions, data loss, or third-party issues
  
  

A patch test is strongly recommended before using any product.

10. Disclaimer

All Negilu products are crafted using natural ingredients. Individual results may vary depending on skin or hair type.
Our products are not intended to diagnose, treat, cure, or prevent any disease.

11. Governing Law

These Terms and Conditions are governed by and construed under the laws of India.
Any disputes shall fall under the exclusive jurisdiction of the courts in Mysore, Karnataka.

12. Contact Information

For questions, feedback, or support, please contact us at:
📧 customercare@negilu.in
🌐 www.negilu.in
📍 278 12 th cross 1st stage, 10th main B block JP Nagar Mysore 570031.